Frequently Asked Questions

Please follow the instructions here to claim tax-exempt status on MakeShaper orders.

No, you do not need a PayPal account. We accept all major credit cards. Credit card processing is handled through PayPal, so you will need to click the “Proceed to PayPal” button to complete your order.

We typically ship using UPS Ground. Orders usually ship the same day and arrive to your doorstep in 2-3 business days for non-custom, in-stock items.

Yes! Contact us directly and let us know what you are looking for. We have a minimum order of 24 kg and $75 fee for each production run.

Yes! Contact us to let us know what you want. We can accommodate up to 30 kg in bulk filament.

Almost 99% of 3.0mm filament sold today is actually 2.85mm. There are very few printers that will print true 3.0mm filament but all printers that say they print “3.0mm” will print 2.85mm. It is common in the community to call 2.85mm filament 3.0mm, but we decided to make it crystal clear just what size filament you are purchasing.

Our filaments ship in a vacuumed sealed bag with a measured amount of desiccant. It’s best to leave the material in the original packaging until you are ready to use. At first use and in between uses, place spool in a zip closure bag to an airtight container with the desiccant packet(s) to ensure longevity.

Our filament is guaranteed to print like new for one year from the purchase date while still sealed in original, unopened packaging. Once opened, it is all about the environment and storage protocol on your end. In humidity-controlled settings, the life span can be years. In the open air of a rainforest, you may only be looking at hours. Material storage is critical to consistent, high quality prints.

~No returns for Inventory Adjustments will be accepted.

~No returns on product over 30 days from date of purchase.

Returns will not be accepted without a Return Merchandise Authorization (RMA) number.

Please call 919-776-6925 Mon. thru Fri. – 8:00 a.m. to 5:00 p.m. EST/EDT

Product must be received within 30 days from the RMA issue date and must reference the RMA number and the original invoice number.

Each of our materials is labeled with a temperature range, but the exact right temperature is dependent on the environment and on the printer. Your best option is to start with our recommendations and fine-tune for optimal results.

There are three places to look if you are having issues creating a quality print: The printer, the software (or design), and, of course, the material. If you have eliminated the printer and software (or design) as the source of your problems and believe it to be our materials please contact us for technical support.

Yes! We manufacture filament in Sanford, NC.

We frequently offer promotional discounts. Check our website often or sign up for our newsletter so you don’t miss out.

Yes! Our team of development engineers and material scientists are hard at work in the lab creating new materials to help you make. If there is something in particular that you’d like to see, contact us to let us know more specifics.

The Use of Non-OEM Supplies Does Not Void Your 3D Printer Warranty!

Federal law guarantees you are free to use the supplies of your choice for your printer without worrying about voiding the warranty.
The MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT OF 1975 (15 USC 2301) prohibits a printer manufacturer from conditioning the warranty on the use of a particular brand of supplies. The applicable provision of the Act states: “No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s
using, in connection with such product, any article or service (other than [an]article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name.”

You are free to use whatever brand of supplies you believe best suits your 3D printing needs without fear of having the OEM’s warranty voided. However, if the non-OEM supplies you choose damages the 3D printer, then the OEM could legally refuse to repair the 3D printer pursuant to the warranty if the OEM can establish the damage was specifically caused by the non-OEM supplies.